FAQs

What payment options does RTZN offer?

We offer both net terms and credit/debit card payment options. When you register on our website, you are automatically able to place orders and pay by credit/debit card. To apply for net terms, please reach out to our accounting team at accounting@rtznbrands.com.

 

What is RTZN’s minimum order policy?

We believe minimums are for amusement park rides, so that’s why we don’t have any when it comes to your total order. Please note that some of our products do have case minimums which is detailed on our brand pages.

How do I get free shipping on my order?

We offer free shipping on orders over $400. In light of the impacts of COVID-19, we have lowered our qualifying order minimum to $200 for the remainder of 2020. 

 

What is RTZN’s shipping policy?

We ship out orders via FedEx Ground. Our warehouse is open Monday through Friday, and orders placed before 12pm Eastern are eligible to be shipped out same day (though our normal processing time is 2 days). Use the below chart to determine your estimated delivery date. If you are in a time crunch, please reach out to us directly and we can work through expediting your order. Once your order has shipped, you will receive tracking information by email that will give you the expected delivery date. 

 

Shipping MapShipping Chart

 

  

What if I’ve found a product that I’d like to order through RTZN?

We’re always keeping our eyes peeled for new products, whether we bring it into our portfolio or we help connect you with the right people. 

 

Who do I talk to if I want to get some samples?

Reach out to Dan and Roxanne at sales@rtznbrands.com and we’d be happy to help you. 

 

What if I have a question that you haven’t answered?

If you didn’t guess it, Dan and Roxanne are your cape-wearing snack gurus. Shoot us a line at sales@rtznbrands.com and we’ll get back to you as soon as possible.